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FAQ for Clients

Clear & precise answers to our most commontly asked questions
  • We specialise in commercial disputes, including contract disagreements, shareholder and partnership disputes, supplier conflicts and senior leadership breakdowns. We also support organisations facing internal workplace conflict where resolution needs to be handled professionally and discreetly.

    If you are unsure whether your matter falls within our scope, we are happy to have a confidential initial conversation.

  • Our fees depend on the nature, complexity and urgency of the matter. For mediation, pricing typically reflects preparation time, the length of the session and the number of parties involved. For advisory support, we offer structured fixed-fee packages or agreed hourly rates, depending on what is most appropriate for your situation. Mediation training is priced based on the size of the group and level of customisation required.

    We believe in transparency. After an initial confidential discussion, we will provide a clear fee proposal so you understand exactly what is involved before moving forward. Fees are due in full ahead of any mediation. 

  • We do both, depending on your needs.

    If you require strategic support and guidance through a dispute, we can act in an advisory capacity. If both parties are seeking resolution, we can act as an independent mediator, facilitating structured discussions to reach a mutually acceptable outcome.

    Our priority is always resolution, not escalation.

  • Mediation itself is a voluntary and confidential process. However, if an agreement is reached, it can be formalised into a legally binding settlement.

    The advantage of mediation is control. The outcome is shaped by the parties involved rather than imposed by a court or tribunal.

  • Litigation is often expensive, time-consuming and publicly visible. Mediation is typically faster, more cost-effective and private.

    It allows parties to preserve commercial relationships where appropriate, while still reaching clear and structured outcomes.

    In many cases, mediation resolves disputes before significant legal costs are incurred.

  • We understand that disputes are often time-sensitive. Initial consultations can usually be arranged quickly, and mediation sessions can be scheduled based on urgency and availability. Early intervention often prevents further escalation and reduces long-term costs.

  • Yes. We offer both online and in-person services worldwide. Our experience in cross-border and high-pressure environments allows us to manage disputes across jurisdictions with professionalism and discretion.

  • Our mediation and conflict resolution training equips leaders, managers and teams with practical tools to manage conflict effectively.

    Training covers structured communication techniques, de-escalation strategies, negotiation frameworks and preventative conflict management. Sessions can be tailored to your organisation’s specific challenges.

  • Yes. Confidentiality is fundamental to how we operate. All discussions, mediation sessions and advisory engagements are handled with strict discretion.

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